1. Eligibility for Returns

1. Products can be returned only if they are unopened, unused, and in their original packaging.
2. Returns must be initiated within 7 days of receiving the product.
3. Opened or used products cannot be returned due to health and safety regulations.

2. Return Process

1. To initiate a return, contact our customer service team at [Insert Email Address] or call [Insert Phone Number].
2. Provide your order details, including the order number, product name, and reason for the return.
3. Once your return request is approved, we will provide you with the return address.
4. Customers are responsible for the cost of return shipping unless the product is defective or damaged.

3. Refund Policy

1. Refunds will be issued only after the returned product is received and inspected to ensure it meets our return eligibility criteria.
2. Refunds will be processed within 5-10 business days after approval and will be credited to the original payment method.
3. Original shipping charges are non-refundable.

4. Damaged or Defective Products

1. If you receive a damaged or defective product, notify us within 48 hours of delivery with supporting images and details.
2. A replacement or refund will be offered based on the situation, free of charge.

5. Non-Returnable Items

The following items cannot be returned:

1. Opened or used products.
2. Products purchased on clearance or during special sales.
3. Gift cards or promotional items.

Shipping Policy

1. Order Processing

1. Orders are typically processed within 1-2 business days after payment confirmation.
2. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We offer multiple shipping options:

1. Standard Shipping: Delivery within 5-7 business days.
2. Express Shipping: Delivery within 2-4 business days.
3. Shipping times may vary depending on the location and shipping carrier.

3. Shipping Charges

1. Shipping charges are calculated at checkout based on the delivery location and shipping method chosen.
2. For orders over [Insert Amount], free shipping may be offered (if applicable).

4. Delivery Issues

1. Once the order is shipped, you will receive a tracking number via email or SMS.
2. [Your Brand Name] is not responsible for delays caused by shipping carriers, customs, or natural events.
3. If your order is delayed or lost, contact our customer service team for assistance.

5. International Shipping

1. We ship internationally to select countries. Shipping rates and delivery times may vary based on the destination.
2. Customers are responsible for any customs duties, taxes, or fees imposed by their country.

6. Incorrect Shipping Information

1. Ensure all shipping details are accurate at checkout.
2. [Your Brand Name] is not responsible for lost packages due to incorrect shipping information provided by the customer.

7. Contact Us

If you have any questions or concerns about your shipment or return, please reach out to us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Physical Address]

Let me know if you’d like additional details or further customization!